Reference

Terms and Conditions for duit11 Account Use

These terms set out what you agree to when you open and use a duit11 account — from how deposits clear through DANA, OVO, or GoPay, to how we handle withdrawals and account access.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessWallet verification requiredLocal law governs use
duit11 Terms and Conditions for duit11 Account Use
HOW WE HANDLE THIS

Account Security and Policy Practice

We take the practical side of these terms seriously — not just the legal text. Here's how we actually apply the key commitments behind the conditions you've agreed to, from data handling through to wallet security.

Data Handling

Account data you submit — including wallet details for DANA, OVO, or GoPay — is used only for the purposes stated in these terms and our privacy policy. We do not sell it.

Account Security

Login is protected by OTP verification sent to your registered number. If your number changes, update it before initiating any withdrawal to avoid a hold on your wallet funds.

Data Retention

We retain account records for as long as your account is active and for a period after closure as required under applicable rules. You can request a summary via the support email.

Requesting Changes

To update registered wallet details or personal information, submit a request through live chat with your current verified ID. Changes take effect once our team confirms the update.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you need to flag a dispute about your account or a transaction made through your e-wallet, we have three ways to get in touch. We aim to respond to written queries within a reasonable timeframe. For urgent account issues — like a blocked withdrawal or a login problem tied to your DANA or OVO wallet — live chat is the faster route.

Live Chat Available directly in your account dashboard. Use this for urgent queries about transactions, wallet verification, or account access that need a quick response.
Email Support Send detailed terms-related questions, including screenshots of any wallet transaction in question, to our support email listed in the account help section.
Help Centre Our Help Centre covers common terms queries — account ownership rules, GoPay withdrawal steps, and what happens if a deposit is flagged during verification.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how the duit11 terms apply to real account situations — wallet deposits, access eligibility, game participation, and account changes.

Yes. Any deposit or withdrawal made through DANA, OVO, or GoPay is subject to these terms. Wallet-specific transaction rules from your provider may also apply alongside ours.

No. One account per person is the rule, regardless of which wallet you register with. Duplicate accounts detected across DANA, OVO, or GoPay will be reviewed and may be closed.

We notify you through your account dashboard. Continuing to use your account after that notice counts as acceptance. If you disagree, contact support before using the platform again.

Raise it through live chat first, with the transaction reference and your wallet type — DANA, OVO, or GoPay. We'll review the record and respond with our findings in writing.

Access depends on local law and is available only where your region's rules permit it. We don't override local eligibility; check your regional status before registering.

Yes. Submit a data deletion request via support email with your verified ID. We'll confirm what can be removed and what must be retained under applicable record-keeping obligations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.