Reference

What You Should Know About Our Policies

Our legal framework covers how your account data is handled, what governs your access to the duit11 lobby, and how to reach us when something needs to change. Availability of services depends on local law and eligible regions in Indonesia.

Account Terms ApplyDANA, OVO, GoPay Wallet ContextIndonesia-Eligible RegionsData Handled SecurelyContact Rights Reserved
duit11 What You Should Know About Our Policies
REACH OUR TEAM

Contact Us on Legal or Policy Matters

If you have a question about your rights, a data request, or a dispute tied to a specific transaction, our support team handles these separately from general account queries. Include your registered wallet type — DANA, OVO or GoPay — and any relevant transaction reference so we can locate your record without delay.

Live Chat Open the chat window from your account dashboard. Describe your legal or policy query, include your wallet type and transaction ID where relevant.
Email Support Send a written request to our support address from your registered email. Legal requests submitted in writing receive a documented response trail.
Account Help Page Your account settings page lists the current policy version and a direct link to submit a data access or correction request without needing to contact support first.
HOW WE HANDLE DATA

Data Practices, Cookies and Account Security

We take a narrow approach to data collection — we record what is needed to operate your account and process payments via DANA, OVO or GoPay, and we do not sell that data to third parties. Cookies on duit11 are used for session management and fraud detection; you can adjust non-essential cookies through your browser settings. Passwords are hashed before storage and account logins are protected by OTP verification sent to your registered contact. If you are in Batam or anywhere else in Indonesia, the same security standards apply.

Data Retention

We keep account records for as long as your account is active and for the period required by applicable financial compliance rules after closure.

Cookie Controls

Session cookies run automatically. Non-essential cookies can be declined through your browser without affecting core account access or DANA, OVO, GoPay deposit flows.

Account Security

OTP verification is required at login and when a new withdrawal destination is added. We flag unusual access patterns and may request wallet re-confirmation before releasing funds.

Correction Requests

If your registered name or wallet details need updating, submit a correction request via your account settings. Identity documents may be required to complete the change.

Frequently Asked Legal and Policy Questions

The questions below cover what we hear most from people in Indonesia about account rights, data handling and how our terms apply to everyday use of the lobby and local payment methods.

Access and eligibility depend on local law in your region. We apply consistent account and data rules across Indonesia, but lobby access is only available where local law permits it.

We collect the details you provide at registration, your linked wallet identity for DANA, OVO or GoPay, and transaction records. We do not collect data beyond what account operation requires.

Yes. Submit a data access request through your account settings or via our support email from your registered address. We will respond with the relevant records in a documented format.

After closure, we retain records for the period required by applicable financial compliance rules, then delete or anonymise them. You can ask support for the specific retention period that applies.

Contact support via live chat or email with your wallet type, the transaction reference number and the date it occurred. Disputes are reviewed against our transaction logs and the wallet provider record.

Yes. We send a notification to your registered contact whenever the terms change. Continuing to access the lobby after the update means you have accepted the revised version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.