Reference

How duit11 Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, make deposits via DANA, OVO or GoPay, and browse the lobby.

Account data only what we needWallet data: DANA, OVO, GoPayCookie controls in your handsData access on requestRetention limits applied

Explore the Lobby Read FAQ

DATA HANDLING DETAIL

How We Protect and Manage Your Information

Data protection at duit11 is built around four concrete practices. We encrypt account credentials at rest and in transit. We limit which internal teams can access your wallet transaction records. We apply session timeouts on mobile to reduce exposure if you step away. And we give you a clear path to request changes to what we hold.

Encryption in Transit All data exchanged between your device and our servers uses SSL encryption. This covers login, DANA or GoPay deposit flows and account profile updates.

Cookie Controls We use session cookies for login and analytics cookies to improve lobby navigation. You can adjust cookie preferences from the consent panel shown on your first visit.

Retention and Deletion We keep your data only as long as your account is active or as required by applicable local law. When you close your account, we begin the deletion process for non-mandatory records.

Access and Correction Rights You can request a copy of your personal data or ask us to correct inaccurate details. Submit your request via live chat or email with your verified account credentials.

What We Collect and Why We Use It

duit11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address and account credentials. When you make a deposit or withdrawal, we record the wallet type — DANA, OVO or GoPay — the transaction reference and the amount. We do not store your full wallet PIN or password

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at any point. For players in Batam or anywhere else in Indonesia, the same data rules apply regardless of how you access the lobby — mobile browser, app or desktop. We also collect device identifiers and session logs to detect unusual activity on your account. This
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data stays on our servers only as long as your account is active or as long as local law and eligible-region rules require us to keep it. We do not sell your personal information to third parties. Where we share data — for example with payment
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processors when you use GoPay or OVO — we share only what that processor needs to complete your transaction. Availability of certain features depends on local law and the eligible region you access from.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to access, correct or delete your personal data, our support team handles these requests directly. You can reach us through the channels below. We aim to respond to data requests within the timeframe your local regulation requires — submit your request with your registered account email so we can verify your identity before making any changes.

Live Chat Open the chat widget in the lobby. Provide your registered email and state your data request. Our team will verify your account and confirm next steps.

Email Support Send your privacy request to our support address found in the account help section. Include your account username and the specific data action you need.

Account Settings Some data controls — like marketing opt-out and cookie preferences — are available directly inside your account settings panel without needing to contact support.

Common Questions About Your Privacy at duit11

These are the questions we get most often about data, cookies, wallet records and account rights. If your question is not covered here, reach us through live chat or the support email in your account panel.

We collect your name, email address and account password (stored in encrypted form). We do not collect government ID unless a verification step specifically requires it under local regulation.

We record the wallet type and transaction reference for each deposit or withdrawal. We never store your wallet PIN or full account number beyond what the payment processor shares with us to confirm a transaction.

Yes. Submit a deletion request via live chat or support email with your registered account email. We will action it within the timeframe required by applicable local law and eligible-region rules.

We use session cookies to keep you logged in and analytics cookies to see how the lobby is used. You can manage these from the cookie consent panel — turning off analytics cookies does not affect your account or deposit flow.

We share data only with payment processors — such as those handling GoPay or OVO transactions — and only the minimum needed to complete your request. We do not sell personal data to advertisers or data brokers.

We keep records as long as your account is active or as required by local law in eligible regions. Once you close your account, non-mandatory records are scheduled for deletion in line with our retention policy.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoPlinko Drop Arcade

How duit11 Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Privacy Rights

Common Questions About Your Privacy at duit11

01 What personal data does duit11 collect when I open an account?

02 Does duit11 store my DANA, OVO or GoPay account details?

03 Can I ask duit11 to delete my personal data?

04 How do cookies work on duit11 and can I turn them off?

05 Does duit11 share my data with third parties?

06 How long does duit11 keep my account and transaction records?

Privacy Policy

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